Mother with no service was unable to ring 999 for sick daughter after Eir told staff not to handle customer complaints

Eir

Tom Tuite

A judge has described as "disgraceful" how telecom giant Eircom threatened staff with "disciplinary action" if they handled customer complaints according to its own code of conduct and in compliance with Irish law.

At Dublin District Court today, Judge Anthony Halpin convicted and fined the company €7,500 after it was prosecuted by the Commission for Communications Regulation (ComReg) over its former customer complaints procedures.