Eir’s ‘disgraceful’ staff instructions to hide complaints details from customers are another PR disaster
Eir’s apparent instructions to staff not to provide complaints details to customers were blasted by a District Court. However, the telecoms firm says that everyone has it wrong.
Eir CEO Oliver Loomes told an RTE radio show that the telecoms firm only got 27 complaints per month
The apparent cynicism was eye-catching.
A paragraph in Eir’s customer service training manual, as quoted by the telecoms regulator in a court case today, said the following:
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